Missing observations
A capture, order or refund is absent from the supplied records. We identify what is missing without assuming it never happened.
COMMERCE RECONCILIATION
Find the reason behind
the mismatch.
Compare the records your systems hold. Get named discrepancies and the evidence your operations and engineering teams need to investigate.
From €1,200 / scoped diagnostic · Prices exclude VAT
One flow · Up to two sources · One currency
THE ENGAGEMENT
Know what goes in.
Know what comes back.
- INPUTS & COVERAGE
- Submitted CSV/JSON observations for orders, captures and refunds, up to 10,000 records over a period of up to 30 days. Formats and source authority are agreed before analysis.
- DELIVERABLES
- A discrepancy report, supporting records, an evidence export and a findings review. Missing observations are recorded separately from conflicting amounts.
- GETTING STARTED
- A sample of the record structure and a description of the discrepancy. Do not send customer records or credentials through the contact form.
WHAT WE LOOK FOR
Separate a data gap from a discrepancy.
Conflicting amounts
Totals disagree, a refund exceeds recorded captures, or multiple revisions make comparison ambiguous.
Duplicate reporting
Multiple sources claim the same operation. We flag the overlap rather than counting the money twice.
WHEN THE PROBLEM REPEATS
Move to recurring analysis
when it earns its place.
After the diagnostic, we can agree a schedule, source formats, exception ownership and a recurring fee. The proposal depends on the work required, not just the number of rows.
Comparison establishes consistency among submitted observations. Source completeness, actual movement of funds and bank settlement require separate checks.
WHY NOT JUST ASK YOUR PROVIDER
Nobody grades
their own homework.
Your provider can report what it knows, and it has never seen your order system. When the two disagree, neither can say which is right — each speaks only for itself. We are tied to no provider, process no payments, and have no stake in which system turns out to be wrong.
WHICH ONE ARE YOU LOOKING AT
Four shapes, and three
of them are not errors.
A disagreement between an order system and a payment provider takes four forms. They look alike from a distance and need completely different answers, which is why the week gets spent. Pick the one in front of you.
LET’S TALK ABOUT YOUR FLOW
Let’s scope your analysis.
A sample of the record structure and a description of the discrepancy. Do not send customer records or credentials through the contact form.